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How masterstakes Handles Your Personal Information

This Privacy Policy explains what personal information we collect when you open an account, make a deposit via PayPal, Venmo, or Play+, and use our lobby — and exactly how we protect and use it.

Account data protectionPayPal, Venmo, Play+ transaction privacyCookie and tracking controlsYour right to access or delete data
masterstakes How masterstakes Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us With Any Privacy Question

Have a question about your data, a request to access your records, or a concern about how your account information is handled? Our support team handles privacy requests directly. Reach us through any of the channels below and we will respond with the specific steps to fulfill your request.

Live Chat Start a live chat session from your account dashboard. Describe your privacy request and a support agent will walk you through the verification and fulfillment steps.
Email Support Send a written privacy request to our support address found in your account settings. Include your registered email and the specific data action you are requesting.
Account Settings Some data controls — like communication preferences and cookie settings — are available directly in your account settings without needing to contact support.
HOW WE PROTECT DATA

Security Practices Behind Your Account

We use encryption and access controls at multiple points in our infrastructure. Your payment details from PayPal, Venmo, and Play+ are never stored in plain text on our servers. Account login requires identity confirmation, and any changes to sensitive account fields trigger a secondary verification step sent to your registered email or phone number.

Encrypted Connections

All data transmitted between your device and our servers is encrypted via SSL. This applies whether you are depositing through PayPal or browsing the live dealer lobby.

Cookie Controls

We use functional and analytics cookies to keep your session active and improve lobby performance. You can manage non-essential cookie preferences from the cookie settings panel in your account.

Data Retention Policy

Identity documents and transaction records are held only as long as required by applicable financial and state-level regulations. When that period ends, records are deleted or anonymized.

Third-Party Access Limits

We share your data only with processors who need it to complete a specific function — such as Venmo or Play+ completing a withdrawal. No data is sold to marketing networks.

Common Questions About Your Privacy at masterstakes

These questions cover the data rights and account privacy topics we hear about most. If your question is not answered here, our live chat team can pull up your account record and address it directly.

We collect your name, email, date of birth, and a government-issued ID for identity verification. When you deposit via PayPal, Venmo, or Play+, we also log payment method references and transaction timestamps.

We share data only with processors needed to complete your transaction, such as PayPal or Play+. We do not sell your personal information to advertisers or unrelated third parties under any circumstances.

Submit a data-access request through live chat or email support. Include your registered email address so we can verify your identity before sending any account records.

Yes. Contact support via live chat or email with a deletion request. We will close your account and remove or anonymize your data, subject to any retention periods required by state or financial regulations.

Functional cookies keep your session active on mobile and desktop. Analytics cookies help us improve lobby performance. You can turn off non-essential cookies in your account settings at any time.

Identity documents and transaction logs from PayPal, Venmo, and Play+ are kept for the period required by applicable financial and state-level laws. After that period, records are deleted or anonymized.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.